Privacy Policy
The Firm
The firm, collectively referred to as “the firm,” “we,” “us,” or “our,” is committed to safeguarding the privacy and security of your personal information. We comply with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (APPs) outlined in the Privacy Act. This Internet Privacy Statement applies to the website owned and operated by the firm. By providing personal information to us, you consent to its collection, use, and handling as described in this Privacy Statement, or as reasonably apparent at the time of collection, including its use in providing current and future services.
What is Personal Information?
Personal information refers to details that identify you, or information by which your identity can be reasonably determined. It includes information related to your dealings with the firm. Examples include your name, address, email address, telephone or mobile number, property details, occupation, interests, and other information you provide to the firm.
Collection of Personal Information
The type of personal information collected depends on your interaction with the firm’s website. This includes:
Cookies: The firm uses cookies to track site usage, navigation patterns, and customise content to enhance the user experience. While most internet browsers are set to accept cookies, you have the option to decline them.
Online Forms: Information such as your name, email address, and interests may be collected for inquiries. Mandatory fields help ensure accurate identification, while optional fields, such as age and gender, assist in improving services.
Use of Personal Information
The firm uses personal information for purposes related to providing services. This includes:
- Monitoring and analysing website usage patterns.
- Processing registration, modification, or deletion of user details.
- Responding to inquiries, feedback, and complaints.
- Communicating updates about publications, marketing information, and special events.
- Performing credit reporting checks, research, and investigations.
- Facilitating property-related third-party concierge services.
Email addresses will only be recorded if you subscribe to publications or provide them for specific purposes. They will not be used for any unrelated purposes.
Disclosure of Information
By providing personal information, you consent to its collection, storage, and use as outlined above. The firm may share your information with related corporate entities, including directors, employees, contractors, and agents.
Personal information will not be disclosed to unrelated third parties unless required by law or explicitly communicated during the information submission process. Disclosure may also occur if necessary for law enforcement purposes or to mitigate a perceived threat to health or safety.
The firm acknowledges that users may click through to third-party websites. It is recommended to review the privacy policies of these external sites, as the firm assumes no responsibility for their content or practices.
Overseas Disclosure of Personal Information
The firm may share personal information with third parties in Australia and internationally. Reasonable steps are taken to ensure these entities comply with the Australian Privacy Principles (APPs) and the Privacy Act.
By consenting to the disclosure of personal information to overseas recipients, you acknowledge that the firm is not responsible for any breach of Australian privacy laws by those entities. Users agree to such disclosures with the understanding that the firm will not be held liable for any privacy violations occurring outside of Australia.
Dealing with Us Anonymously
Where possible, users may interact with the firm anonymously, unless identification is legally required or otherwise impractical.
Keeping Information Up to Date
The firm prioritises the accuracy, completeness, and currency of personal information. If your personal information changes or contains inaccuracies, please contact the firm to request updates or corrections.
Security of Personal Information
The firm takes reasonable steps to protect personal information from loss, misuse, unauthorised access, modification, or disclosure. Access to personal information is restricted to authorised personnel only. Users may request access to their personal information or ask for its removal by contacting the firm’s privacy officer.
Information and Complaints
